{"xsrfToken":"2a14daae1110db8a012623775098e9ea7cef9934_lout","branding":{"id":"6","key":"ssd","name":"Salesforce Service Desk","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/866c79ce-7c8f-4e18-be2c-52d6377b2092/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjFiZTFmMS1hYTRiLTQwNjgtOTU4MC0zM2U5MjllZjUxMDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg2NmM3OWNlLTdjOGYtNGUxOC1iZTJjLTUyZDYzNzdiMjA5MiI6WyJyZWFkIl19LCJleHAiOjE3NDY5ODQzMDEsIm5iZiI6MTc0Njk4MzcwMX0.n3Z5PDK2iDQJV36KevSaoFmK492m7bTe7J_OKXVkPEQ&client=2f1be1f1-aa4b-4068-9580-33e929ef5109&mode=fit","logoId":"866c79ce-7c8f-4e18-be2c-52d6377b2092","isLogoAvailable":true,"helpCenterTitle":"Welcome to Edify's Service Desk","sharedPortalName":"Edify Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Edify's Service Desk","sharedPortalName":"Edify Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#131e29","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f8f5da99-75f3-413d-8875-cc19b52657f7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjFiZTFmMS1hYTRiLTQwNjgtOTU4MC0zM2U5MjllZjUxMDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY4ZjVkYTk5LTc1ZjMtNDEzZC04ODc1LWNjMTliNTI2NTdmNyI6WyJyZWFkIl19LCJleHAiOjE3NDY5ODQzMDEsIm5iZiI6MTc0Njk4MzcwMX0.aNJGw8GIryd3e51AZT4zNkqwKjBe6rLEG8EVA7bHMWk&client=2f1be1f1-aa4b-4068-9580-33e929ef5109&height=300&mode=fit","bannerMediaApiFileId":"f8f5da99-75f3-413d-8875-cc19b52657f7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"ssd","projectId":10021,"serviceDeskId":6,"name":"Salesforce Service Desk","description":"<p>Welcome! You can raise a request for Salesforce Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"57","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://service.desk.edify.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[18],"key":""},{"id":"56","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://service.desk.edify.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[18],"key":""},{"id":"58","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://service.desk.edify.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"18":[56,57]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88125fb2-37d6-30ac-80a3-58a4a4eba412","appLinkName":"","appLinkUrl":"","spaceKey":"SSD","spaceName":"Salesforce Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SSD","serviceDeskId":6,"kbLinkDomainURLs":["https://service.desk.edify.org","https://edifyorg.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjFiZTFmMS1hYTRiLTQwNjgtOTU4MC0zM2U5MjllZjUxMDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY5ODQ5MDEsIm5iZiI6MTc0Njk4MzcwMX0.c4nMAbmK_U1Ts5bfNNP_g39wj6RdGZDWcwEvmpCNrIw","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"2f1be1f1-aa4b-4068-9580-33e929ef5109","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":57,"projectId":10021,"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"<p>Have a question? Submit it here.</p>","instructions":"","icon":10549,"iconUrl":"https://service.desk.edify.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/57","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/57","calendarParams":{"firstDay":0,"date":"2025-05-11T11:15:01-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88125fb2-37d6-30ac-80a3-58a4a4eba412","appLinkName":"","appLinkUrl":"","spaceKey":"SSD","spaceName":"Salesforce Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SSD","serviceDeskId":6,"kbLinkDomainURLs":["https://service.desk.edify.org","https://edifyorg.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjFiZTFmMS1hYTRiLTQwNjgtOTU4MC0zM2U5MjllZjUxMDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY5ODQ5MDEsIm5iZiI6MTc0Njk4MzcwMX0.c4nMAbmK_U1Ts5bfNNP_g39wj6RdGZDWcwEvmpCNrIw","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"2f1be1f1-aa4b-4068-9580-33e929ef5109","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=edifyorg","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2a14daae1110db8a012623775098e9ea7cef9934_lout","baseUrl":"https://service.desk.edify.org/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://edifyorg.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2f1be1f1-aa4b-4068-9580-33e929ef5109","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5407de96246941819e41973ea16a764f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}